FAQ

Payment 

Which payment methods can you use to pay? 

Choose the option that works best for you as Ford Certified Used Parts accepts payments via recognised credit and debit card providers (Mastercard, Visa & American Express) as well as accelerated options such as Shop Pay and Paypal express. 

Flexible payment solutions are also available through Klarna, allowing you to spread the cost of your purchase. Klarna payment options are subject to eligibility and status. Terms and conditions for this provider do apply, please see more information here.

Delivery 

Where does the Ford Certified Used Parts store ship to? 

The Ford Certified Used Parts store ships to all parts of the UK, including the Channel Islands. We do not ship products to addresses outside the UK. 

Do I have to pay for shipping? 

The Ford Certified Used Parts Webstore is pleased to offer complimentary standard delivery during the launch period. Please note that this offer may be amended or withdrawn at any time without prior notice and does not affect your statutory consumer rights. 

How soon will I receive my order? 

- Orders placed before 3:00 pm are typically delivered within 2 working days for mainland UK, excluding Highlands, Islands and Northern Ireland

- Orders placed after 3:00 pm are typically delivered within 3 working days for mainland UK, excluding Highlands, Islands and Northern Ireland

How can I return a product purchased from the Ford Certified Used Parts store? 

To request a return, please contact our Customer Service team by email. 

For more information, please refer to Returns. 

Do I have to pay for return postage costs? 

During our launch period, we are pleased to offer free returns at no extra cost to you, more information can be found in our Returns Policy. 

How do I know if a part fits my vehicle? 

The search filters on the site will help you identify the parts applicable for your model (e.g. Ford Focus 2014-2018). You must also check the product description on the product page, which includes further information about applications. In some cases, parts may not be applicable for certain series (e.g. excludes ST), model years, body shape (e.g. 3 door, 5 door or estate), engine types or where certain options are fitted to the vehicle (e.g. bodystyling kits, panorama roof and spare wheels). We strongly recommend matching part numbers or confirming fitment before ordering. If you’re unsure, contact our support team. 

Do you require a VIN number? 
A VIN is not always required, but providing it helps us confirm compatibility and avoid incorrect orders especially for engines, transmissions, and electronic components. 

Are the photos of the actual part I’ll receive? 
Product images and size or dimension indicators are for illustrative purposes only and may appear slightly different depending on your device’s screen settings. For graded products, the images shown represent the exact item you will receive and accurately reflect its cosmetic condition, including any visible wear or imperfections at the time of listing. If stock images are used, it will be clearly noted in the product listing. 

What condition are your parts in? 
All parts are sold in used condition and may show normal signs of wear such as light scratches, dirt, or cosmetic imperfections. We do not sell damaged or non-functional parts unless clearly disclosed. Further information can be found on our Grading Information page. 

Are parts tested before being sold? 
Yes. Every part we sell is inspected and tested prior to removal or before shipping to ensure they are functional. Testing procedures vary by part type. Further information can be found on our Grading Information page.