Terms and Conditions

1. GENERAL INFORMATION

1.1 This website (https://usedparts.ford.co.uk) (the “Ford Certified Used Parts Shop”) is operated by Autonative. By using this Ford Certified Used Parts store you agree to these Terms & Conditions.

1.1.1 Autonative Limited has a registered office of Scot House Scot House, Matford Park Rd, Exeter, EX2 8AW Company Number 09238407 and will be referred to as “Autonative” in these Terms & Conditions.

1.1.2 In these Terms & Conditions, references to "we, our, us" and similar expressions are references to Autonative. When we refer to "you" or "your" we mean you, the person accessing and using the Ford Certified Used Parts Shop.

1.2    The Ford Certified Used Parts shop displays a range of products that can be purchased from us online (“Products”). 

1.3    Please see section 11 below for our contact details and complaints handling policy.

2. THE PRODUCTS

2.1 PRODUCT DESCRIPTION PAGE IMAGERY
Images of Products shown on the Ford Certified Used Parts website, including catalogue images and stock photographs are provided for general illustrative purposes only. While we make reasonable efforts to display Products accurately, variations may occur due to differences in device screens and display settings. Accordingly, colours, proportions and scale may not be represented precisely, and the Product supplied may vary slightly in appearance from such generic images.

2.2 PRODUCT SPECIFIC IMAGERY
Where a graded Product is offered for sale and individual photographs of that specific item are displayed (including in pop out view), those images depict the exact item available for purchase and form part of the Product description. By proceeding with the purchase, the customer acknowledges that the item shown in those photographs is the item that will be supplied. The images reflect the cosmetic condition of the Product at the time of listing, including any visible wear, imperfections or defects. Such characteristics are inherent to certified used parts and do not constitute faults unless expressly stated otherwise. In the event of any inconsistency, this clause 2.2 shall take precedence over clause 2.1.

2.3 PACKAGING: Product packaging may vary. The packaging of the Products may vary from that shown on images on the Ford Certified Used Parts website.

2.4 AVAILABILITY: All Products shown on the Ford Certified Used Parts website are subject to availability.

2.5 GRADING: Grading is based on wear, tear, and damage compared to a brand-new part. More information can be found on our Grading Page

3. HOW THE CONTRACT FOR SALE OF PRODUCTS IS FORMED

3.1 Your order is an offer to buy from us. When you are placing an order, the following steps have to take place before a contract for the sale of a Product (“'Contract'”) is made between us in relation to your order:

• Ordering: After choosing the Product(s) you wish to purchase, you place your order for your Product by pressing the 'Pay Now' button at the end of the check-out process and submitting your payment details to us.
• Reviewing order: Before placing your order, the check-out process will give you the opportunity to review and, if necessary, to change your selection of Products and/or correct any errors in your order information. Please take the time to read and check your order at each page of the order process.
• Accepting our terms: You will be asked to click to confirm that you accept our Terms & Conditions. If you do not wish to be bound by what you read you should not place any orders through the Ford Certified Used Parts Shop.
• Acknowledgement of your order: Once you have submitted your order details, you will see an on-screen acknowledgement that your order has been placed. We will also send you an email to acknowledge receipt of your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in paragraph 3.1(v) below).
• Our acceptance of your order:
  • We will send you an email confirming our acceptance of your order (“Order Confirmation”), unless, prior to dispatch, we notify you that we do not accept your order (as set out further in section 3.2 below). The Contract between us for your ordered Ford Certified Used Part will only be formed when we send you the Order Confirmation.

3.2. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available via the Ford Certified Used Parts shop, we will inform you of this and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible, by the same method in which the payment was originally made.

3.3 We may, from time to time, make minor changes to our Product specifications to implement small technical adjustments. We will not make any significant changes to your ordered Products unless we have told you about the changes, and have obtained your explicit agreement.

4. PRICES AND PAYMENT

4.1 PRODUCT PRICES: The purchase price for each Product will be as quoted on the Ford Certified Used Parts website (“Purchase Price”). Where applicable, you will be charged Value Added Tax (VAT).

4.2 RECOMMENDED RETAIL PRICE: Any Recommended Retail Price (“RRP”) displayed is Autonative’s suggested retail selling price only and is shown for indicative and comparative purposes. The RRP may not reflect the prevailing market price or a price at which the product has previously been sold. Prices may be subject to discounts, promotions, or other incentives as determined by Autonative from time to time.

4.3 DELIVERY CHARGES: The Purchase Price does not include delivery charges unless where this is specifically referenced. The applicable delivery charges will be quoted separately on the Ford Certified Used Parts Shop website as part of the order check-out process.

4.6 .'BUY NOW' BUTTON: When you click the "Buy now" button, we are acknowledging the receipt of your order. Your contract to purchase a product will not be complete until we send you a confirmation for your order.

5. DELIVERY

5.1: Please note that deliveries will be carried out on our behalf by one of our appointed logistic providers.

5.2: We will deliver Products to the address you provide to us as part of the order check out process. Delivery will be completed when you or a person you have identified has taken physical possession of these Products  (“Completion of Delivery”). If no one is available at your address to take delivery, our logistics provider will leave a card that these Products have been returned to their delivery office, in which case, please contact them to rearrange delivery.

5.3 DELAYS: We will provide you with an estimated lead time as part of the order check out process. If delivery is delayed by events outside of our control then we will notify you of this as soon as possible and take steps to minimise the delay. If there is a risk of substantial delay and we cannot provide you with an acceptable alternative, then you can contact us about cancelling your Contract (see our contact details in section 11 below).

5.4 RISK AND TITLE: The Products will be your responsibility from the Completion of Delivery. You will become the legal owner of the Products once we have received payment in full, including all applicable delivery charges.

6. CANCELLATION

6.1 Under the Consumer Contracts Regulations 2013, you have the right to cancel your Contract within 30 calendar days without giving any reason.

(a) FOR SINGLE ORDERS:  The cancellation period will expire 30 calendar days after the day on which you or a person you have identified takes physical possession of the goods. If you have ordered multiple goods, please also to sub-section (c) below

(b )MUTIPLE ORDERS: In addition to sub-section (a) above, if you have ordered multiple goods in a single order or the order is made of several lots or pieces, your legal right to cancel will not expire until 30 14 days after the day on which we complete the delivery of the last of those goods, lots or pieces.

6.2 To exercise the right to cancel, you must inform Autonative  of your decision to cancel your Contract by a clear statement (e.g. an email or a letter sent by post), including details of your name, geographical address, details of the order you wish to cancel, your phone number and email address.  

6.3 To inform us of your decision to cancel, we can be contacted by via email at customerservice@autonative.com.

6.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6.5 You must take reasonable care of the goods and must not transfer ownership or possession of the goods to any third party until they are returned to us.

6.6 You must send back the goods to us without undue delay and in any event no later than 30 days from the day on which you communicate your cancellation from your Contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. Please follow our Returns Process as set out in section 8 below. We will bear the cost of returning the goods (as set out further in section 8 below).

6.7 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of Unnecessary Handling by you. In this respect, “Unnecessary Handling” means handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

6.8 You will lose your right to cancel once the part has been fitted to your vehicle.

6.9 If you cancel your Contract in accordance with this section 6, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

6.10 If you cancel your Contract in accordance with this section 6, we will make any reimbursements without undue delay and not later than:

• 14 days after the day we receive back from you any goods supplied; or
• if earlier, 14 days after the day you provide evidence that you have returned the goods.

6.11 We will make your reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

6.12 We may withhold payment of any reimbursements due to you until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

7. PRODUCT FAULTS

Consumer Rights

7.1 We are under a legal duty to supply the Products that are in conformity with the Contract(s). Nothing in these Terms & Conditions will affect your legal rights.

7.2 In the event that you receive a defective or mis-described Product or a fault develops with your Product, then please contact us as soon as possible (as a delay in doing so might affect any remedy available to you). We will discuss your rights and remedies with you. Please see our contact details in section 11 below.

7.3 If you feel that any Products you have ordered from us are unsatisfactory or you are unhappy with any aspect of the service we provide to you, please contact us as soon as possible (as a delay in doing so might affect any remedy available to you). We will discuss your rights and remedies with you. Please see our contact details in section 11 below.

7.4 Under the Consumer Rights Act 2015, used parts must still be:

• As described.
• Fit for purpose.
• Of satisfactory quality for a used item.
• Normal wear consistent with a used part is acceptable. Undisclosed damage, defects, or failure are not.

Warranty
7.5 For Ford Certified Used Parts please see Warranty Information. The warranty for the Ford Certified Used Parts is provided by Autonative.

7.6 Please note Autonative is an independent operating company and not a Ford group company. The Ford Certified Used Parts Shop is operated by Autonative independently of Ford and all Products are sold to you directly by Autonative. When you place an order, you enter into a contract for the sale of those products directly with Autonative.

7.7 To the extent permitted by applicable law, you agree that the Ford shall have no liability or responsibility to you arising out of or in connection with your purchase or use of the Products, including (without limitation) any Product warranties, issues relating to quality, safety, fitness for purpose, defects, delivery, returns, refunds, or customer support.

7.8 All enquiries, claims, after sales issues, and customer service requests must be directed exclusively to Autonative, in accordance with clause 11 below.

8. RETURNS PROCESS

This section 8 applies to physical Products only

8.1 If you would like to return a Product, please first contact us at customerservice@autonative.com. We will discuss your rights and remedies with you.

8.2 Products must be returned complete and, where possible, with all original packaging. If you choose not to follow our return instructions, you may be responsible for any loss or damage to the Product. Additional information can be found on our Returns Page.

8.3 Under our terms and conditions, we do not exclude returns for:

• Used parts.
• Electrical or mechanical components.
• Any term that attempts to remove your statutory rights is unenforceable.

9. ACCOUNT & PASSWORD

You agree that you will only access the Ford Certified Used Parts Shop for the purposes set out in these Terms & Conditions.

Online Account

Where you create an online account, you will be asked to provide a user name and password. This will allow you to access your placed order and update or change your personal details. You must keep the password secure and must not share it with any other person. We are not responsible for any misuse of your online account where you have caused your username and password to be known by another person.

You must tell us as soon as possible if you think your password has been shared or your online account has been accessed without your authority. We may disable your account immediately if we know of or suspect any misuse.

10. PRIVACY POLICY

Please see the Ford Certified Used Parts Shop Privacy Policy.

11. CONTACT US & COMPLAINTS HANDLING

If you have any questions, comments or complaints regarding the Ford Certified Used Parts Shop or any Products ordered or received, you may contact us as follows:

• E-mail: customerservice@autonative.com.

Complaints Handling Policy

What happens next?

• We’ll acknowledge that we have received your complaint and that we are looking into your complaint. We’ll let you know when you can expect a response.
• We will then conduct an investigation of your concerns as soon as possible (we may contact you for further details).
• We will then provide a final response, providing an explanation of what we have found, what we plan to do as a result and why we made the decision. This will normally be in writing via email or letter.
• We will keep you updated but at any time if you feel there’s additional information that will help us resolve your complaint, you can contact us by phone or email at any time.

What if you’re not happy with the outcome of the complaint?

If a dispute arises that cannot be resolved between us within a reasonable timescale or you are not satisfied with our response, you may request details of Alternative Dispute Resolution (ADR) and refer the dispute to the free independent Advisory and Conciliation Service operated by The Motor Ombudsman, the government-backed, self-regulatory body for the motor industry. Autonative is willing to engage with this type of dispute resolution. For details of this service you can call the dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0345 241 3008, submit an enquiry or complaint via the website www.themotorombudsman.org or write to The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN.

12. GENERAL

12.1 We may at any time, without limiting any other rights and remedies it may have, set off any amount owing to you against any amount payable by you to us.

12.2 The headings in these Terms & Conditions are for convenience only and shall not affect their interpretation.

12.3 No waiver by either party of any breach of these Terms & Conditions shall be considered as a waiver for any subsequent breach of the same or any other provision.

12.4 If any provision or part of any provision of these Terms & Conditions is found by a court or other competent authority to be void or unenforceable, such provision or part of a provision shall be deleted from these Terms & Conditions and the remaining provisions or parts or the provision shall continue to full force and effect.

12.5 These Terms & Conditions are governed by English Law and the parties submit to the exclusive jurisdiction of the English courts.

12.6 A person who is not party to these Terms & Conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

12.7 Testing a part does not void your statutory rights. A return may only be refused if the part has been installed and used beyond what is necessary to inspect it, and the return is based on a change of mind rather than a fault.