Returns
How can I return a product purchased from the Ford Certified Used Parts shop?
To request a return, please contact our Customer Service team by email at customerservice@autonative.com
For more information, please refer to Terms & Conditions.
Products must be returned complete and, where possible, with all original packaging. If you choose not to follow our return instructions, you may be responsible for any loss or damage to the product.
How long do I have to return a product purchased from the Ford Certified Used Parts shop?
You have the right to cancel your order within 30 days of receiving your part, starting the day after you received your goods, for any reason.
If an item is found to be incompatible due to the customer's failure to match it properly, the customer will be responsible for return shipping costs.
Returns of palletized items must be securely packed and wrapped as originally delivered. If you require our collection service, an additional fee will be charged.
Can I return my Ford Certified Used Parts order to a Ford Dealer?
Please use the Ford Certified Used Parts store returns process via our Customer Service team to return your order.
As Ford Dealers are independent companies, they are not able to take back any products you have purchased through the Ford Certified Used Parts Webstore. For more information, please refer to our Terms & Conditions.
Can I cancel an order from the Ford Certified Used Parts store?
Yes. You have the right to cancel your order within 30 days of receiving your part, for any reason. This right applies even to used or second-hand parts.
Once we receive your cancellation request, we will provide return instructions within two working days. After the part is returned to us, we will issue your refund within 14 days. Please note, we will inspect the product once returned and will review whether it has been installed or damaged.
To request a cancellation, please contact our Customer Service team by email at customerservice@autonative.com.
Do I have to pay for return postage costs?
During our launch period, we offer complimentary return postage. This offer is provided at our discretion and may be amended, withdrawn, or terminated at any time without prior notice. Any changes will not affect your statutory rights.
What is your warranty policy?
You can find information about our Warranty Information.
Proof of Purchase Requirement
All returns and cancellations must be supported by a valid order number or proof of purchase. This helps ensure accurate processing and protects against fraudulent return requests.
Statutory Rights Statement (UK Compliance)
Nothing in this returns and cancellations policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.
Additional information
Further details on this policy can be found in our Terms & Conditions.