Warranty Information

A. This Policy 

We want you to buy with confidence. This policy explains what’s covered by our warranty, how returns work, and what to expect if something goes wrong. 

This warranty is a voluntary guarantee provided in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected by anything in this policy. 

Autonative Limited (Autonative) guarantees that all original Ford Certified Used Parts purchased through this website will be delivered without material or manufacturing defects unless stated otherwise in accordance to the grading option purchased. All grading information can be found on our grading page found here. 

B. Content and Conditions 

All certified used parts sold through our website are carefully tested and graded before sale. Parts will be free from material or manufacturing defects present at the time of delivery, subject to the terms below. 

Unless otherwise stated:

  • Most parts include a 12-month parts-only warranty
  • Warranty applies to the original purchaser only and is not transferable
  • Labour costs are not included.
  • All aesthetic defects are clearly marked on the specific Product Description images  

C. Exclusions 

Excluded from this Warranty are noted below, however, this does not affect your statutory rights. 

  • All parts must be fitted by specifically trained automotive technicians. We accept no liability for malfunction, damage, or injury resulting from improper fitting
  • Parts that have been incorrectly fitted, dismantled, or tampered with
  • Improper use or use in Motorsport
  • Other part influence
  • Normal wear and tear above the grading option chosen with purchase
  • Any associated vehicle recovery costs
  • Costs for any consequential damage which is not directly related to the failure of the part.
  • Claims for compensation for indirect damage (eg damage due to loss of time, transport equipment, inconvenience)
  • Claims for reduction or cancellation of the purchase contract
  • Claims for loss of earnings due to vehicle downtime
  • Glass is not covered
  • Any used part supplied for a specific make and model must only be installed on the correct vehicle application. Fitting the part to any vehicle other than the make and model for which it is intended will render the warranty void. 

This warranty does not cover failure or deterioration resulting from normal wear and tear, age-related degradation, corrosion, fatigue, or the expected service life of a used component, provided the part was of satisfactory quality at the time of delivery, taking into account its age, mileage, condition, price, and grading. This exclusion does not apply to material or manufacturing defects or to defects present at the time of delivery.

D. Warranty Processing 

All deliveries must be inspected at the time of delivery. Any damage must be noted, and items should be either rejected or signed as damaged upon delivery. Damage must be reported within 24 hours with images of the damage, courier labels, and packaging. Delays in reporting may reduce the likelihood of a successful claim. 

If a defect is found to be remedied under this warranty please contact our Customer Service team by email. Registration of warranty claims through an authorised Ford Dealer or any other method is not permissible. 

Autonative reserves the right, under the guarantee, to request the return of the affected parts in order to check these parts for the existence of a possible warranty claim. If you fail to return a component requested for testing, the warranty claim will be rejected as unfounded.  

E. Warranty Criteria and Evidence 

Faulty Items Criteria Evidence Requirement

  • Evidence of the fault is mandatory (images/videos).
  • Once evidence is provided, we will:
  • Send a replacement, or
  • Issue a refund if a replacement is not available.
  • Collect the item if necessary  

Engines & Gearboxes – Warranty Criteria Evidence Requirement

To proceed with a warranty claim, all relevant information below must be provided. 

Gearboxes (Manual & Automatic) - Please provide: 

  • Description of the fault and evidence
  • Date the gearbox was fitted and who fitted it
  • Mileage driven before the fault occurred
  • Driving behaviour before the fault  
  • Any parts replaced since installation
  • Confirmation that a new clutch kit was installed (manual gearboxes), including:
  • Friction plate
  • Pressure plate  
  • Release bearing
  • Dual mass flywheel (where required)
  • Confirmation the clutch system was bled/adjusted correctly – If Manual
  • Confirmation the clutch/brake fluid level is correct
  • Software used to code the unit (If Automatic)  
  • Confirmation the gear linkage/cables were routed and fitted correctly – If Manual
  • Oil grade and quantity used
  • Whether pumping the clutch pedal improves gear engagement – If Manual
  • Any engine or gearbox fault codes (with evidence)
  • What was wrong with the original gearbox
  • Any diagnostic reports or garage findings
  • Photos/videos clearly showing the fault and manufacturer numbers
  • Mechanic’s phone number
  • Desired outcome (replacement or refund)
  • Vehicle registration  

Engines - Please provide:

  • Description of the fault and supporting evidence
  • Date the engine was fitted and who fitted it
  • Mileage driven before the fault
  • A compression test
  • Driving behaviour before the fault
  • Any parts replaced (please list)
  • Confirmation whether the timing belt was replaced and by whom
  • Oil grade and quantity used
  • Any engine or gearbox fault codes (with evidence)
  • What was wrong with the original engine
  • Photos/videos clearly showing the fault and manufacturer numbers
  • Mechanic’s phone number
  • Desired outcome (replacement or refund)
  • Vehicle registration 

F. Technical Review

  • Items must not be dismantled, stripped, or further inspected prior to our approval. Any dismantling carried out without authorisation may invalidate the warranty claim
  • Once all required information and evidence has been received, the case will be escalated to our technical support team for assessment.
  • We aim to respond within a maximum of 24 hours after escalation
  • Following the technical review, we will:
  • Advise whether any further evidence or information is required, and 
  • Confirm the outcome we are able to offer, which is normally a replacement or a refund. 

No warranty decision can be made until all criteria have been fully met and the technical review has been completed. 

G.  Special instructions 

Claims under this voluntary warranty must be made within six (6) months from the date on which you became aware, or ought reasonably to have become aware, of the issue. 

This warranty is a voluntary guarantee provided by Autonative Limited and is in addition to your statutory rights. Nothing in this warranty, nor the use of any benefits under it, affects or limits your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015. 

H. Returns  

Once a return is received back to us, we aim to inspect it as soon as possible and confirm the condition of the item supplied back to us. If the return is eligible, we will begin the full returns process of which further information can be found here. 

Should we determine that the item returned does not belong to us and was not purchased via the Ford Certified Used Parts webstore we will do the following back to the original email address and name used in the customer purchase journey and order confirmation process:

  • We will provide our stock images alongside images of the item received 
  • The item will be held for 48 hours
  • If no response is received within 48 hours, the item will be scrapped.
  • No refund will be issued.  

 Returns exclusions

  • Panels returned painted or modified in any way will not be accepted as a return.
  • Items returned outside the 30-day return period will not be accepted